At Hôtel Flamboyant, located in Cameroon, we are committed to protecting the privacy and personal data of our guests and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Full name, email address, phone number, nationality, ID/passport details

• Booking Details: Check-in/out dates, room preferences, special requests

• Payment Information: Credit/debit card details or mobile money payment confirmation (processed securely)

• Website Usage Data: IP address, browser type, access times, pages visited

2. How We Use Your Information

We use your information for the following purposes:

• To confirm and manage hotel reservations

• To process payments and send receipts

• To communicate with you before, during, and after your stay

• To comply with legal obligations (e.g., guest registration laws)

• To improve our services and customer experience

• For marketing, only with your explicit consent

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Trusted third-party service providers (e.g., payment processors, booking systems)

• Local authorities if legally required

• Internal hotel departments for operational purposes

4. Data Storage and Security

Your data is stored securely and only accessible by authorized personnel. We implement technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.

5. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing at any time

• Lodge a complaint with a data protection authority (if applicable)

To exercise these rights, please contact us using the details below.

6. Cookies and Tracking

Our website may use cookies to enhance user experience, track analytics, and provide better services. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any data.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Hôtel Flamboyant
[odza entrée koweït, Yaoundé, Cameroon]
Email: [acceuil@hoteleflamboyant.com, hoteleflamboyant.odza@gmail.com ]
Phone: [+237 696253919]